McDonald's is a corporation like any other, and with that corporation comes shift managers, restaurant managers and owners, maintenance managers, etc. I think everyone can agree with me when I say that some managers are good, and some managers are not so good. Here's what I think a good manager looks like, and I think this can be transferred into any business, whether it be a restaurant or a major corporation.
1) If something isn't going correctly, it's okay to jump in and fix the problem yourself. Everything at McDonald's is time sensitive, since it's a fast food establishment. So when problems arise or things break, some managers will yell at the crew members and tell them to fix it instead of fixing the problem first, then explaining the process to them. A good manager actively helps instead of yelling at other people that don't actually know what they're doing.
2) Yelling doesn't solve anything. You want something changed? Be calm, cool and collected about it. More people will respect you if you talk with them, not at them.
3) Make it a priority to build relationships with your employees. People don't want to work for a manager that doesn't want to get to know them. Make small talk, learn about their lives outside of work. Making connections like these build good relationships and make people want to come to work.
4) You're a manager, not the second coming of Christ. You may have more power than others, but you are just as replaceable as the crew members you are harassing. Just a little something to remember!
Of course, there's more that goes into being a good manager, in both the McDonald's workplace and any other establishment. These are just some of the attributes that stick out in my mind as I work at the McCrib. Let me know what you think, does this work for the managers you have met?
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